Tips
February 2007 Tip of the Month

Give great customer service using the 3-Way Customer Care Call!!

Your obligation to your customer doesnít end with the close of the sale. In fact, one of the easiest ways to get referrals, as well as raise your retention rate is by developing great relationships with your new customers.

Customer Service=Referrals=Sales=More Referrals=More Sales!!!

A great way to start bonding with your new customers is through the 3-Way Customer Care Call. Itís simple to do and has several benefits. Basically, your mission is to familiarize your new clients with Technical Support through a 3-way call. You want to walk them through a Customer Care call as soon as you can after they purchase their site to show them just how easy it is to use.

It will empower them to solve technical issues on their own Ė freeing up your valuable time, so that you can concentrate on setting more qualified appointments. Plus, they will learn from the experts how to edit their Web sites, so that they can turn their presences into big moneymakers Ė leading to higher retention rates. And finally, donít be afraid to ask for referrals. They will be so pleased with the whole experience, that they will be happy to tell their friends and family about your quality product and fabulous customer service.

All it takes is one phone call to get the success snowball rolling. So, each time you sell a sight, remember to give great customer service using the 3-Way Customer Care Call.

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May 2007 Monthly Newsletter
Most Outstanding WebCenter Owners of the Month: Suzanne Duffy and William Trabulsie
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